Delivery and Refunds – Veta Sapiens

Currently we are only shipping to Sweden

Delivery and Refunds

Prices and fees

All prices are in Swedish kronor and include current VAT, currently 25%. Our prices and fees may change due to circumstances beyond our control, such as significant changes in production prices, currency fluctuations or changes in VAT.

We reserve the right to change prices without prior notice. The price that was current at the time of ordering is what applies regardless of whether the price goes up or down afterwards. At checkout, you can see the total price including VAT and any shipping costs. We reserve the right for any printing and typing errors. On vetasapiens.com, free shipping to a delivery point with PostNord applies to orders with an order value over SEK 1000 after deduction of any discounts.

  • Standard shipping for orders under 1000 SEK: 69 SEK,
  • Home delivery Postnord Mypack: 149 SEK,
  • Unclaimed packages: 149 SEK,
  • Return fee: 69 SEK

Delivery with PostNord

We use PostNord for the distribution of parcels. You can choose between having the item delivered to an agent (MyPack Collect) or to your home (MyPack Home). For orders with a total weight of less than 1 kg and where the package fits in a letter slot, the delivery will be sent directly to the home address by post. For orders with a total weight of more than 20 kg, however, only MyPack Home can be selected.

Our packages are packed with a maximum of 35 kg. Orders with a higher total weight are split and shipped into two or more packages (depending on weight). For this extra shipping cost, a service fee of SEK 59 per package applies, starting with the second package.

In the delivery confirmation, which you will receive by email when we have finished packing your order, you will find a tracking number. You can use this on Postnord’s website to follow the package.

Normally we will ship your package within 1-4 business days. Postnord’s delivery time will be added. During peak season or in connection with promotions, delivery may take longer.

Payment

In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. You can find more information and complete terms and conditions about Klarna’s payment method at Klarna.se

 

Money-Back Guarantee, Returns & Refunds

You always have a 30-day right of exchange or return when you shop with us, provided that the item is unused and in new condition. Return cost is 69 SEK.

If you wish to return an item, please contact our customer service info@vetasapiens.com and we will send you a return label and further instructions.

When returning, the item must be sent in its original condition. Always check your item when you have received it and always contact our customer service if you have received an item that has not been delivered in the expected condition according to our restrictions. Do not write or paste anything on the original packaging, as these must be returned to us in their original condition. The refund for the returned goods will be made using the same payment method you used at the time of ordering. In some cases, a different payment method may be used for the refund. For questions about refunds, please contact customer service.

Withdrawal

If you are not satisfied with your purchase, you have a 30-day right of withdrawal from the day you received the item. The item must be unused and in new condition.

If you wish to cancel your purchase, you must notify us by e-mail or post. Our full contact details can be found above. The message must clearly state which purchase it is and that you regret the purchase. You can also use the Swedish Consumer Agency’s form, which you can find on www.konsumentverket.se.  

Please note that it does not count as an exercise of the right of withdrawal if you do not pick up your package or do not receive a delivery.

Choose Your Language

Your choice will change the currency too.

Enjoy free delivery for orders over 1000 SEK.